Consumer rights in Sri Lanka are safeguarded by the *Consumer Affairs Authority Act* and related regulations. These laws ensure that buyers are protected against defective goods, unfair trade practices, and dishonest business conduct. When a customer pays for a product, they are entitled to receive goods that are safe, functional, and match the description provided by the seller. If a product is faulty, damaged, or not as advertised, the consumer has legal remedies available to claim redress.
Common Issues Faced by Consumers
Faulty products can take many forms. Electronics may stop working shortly after purchase, food items may be expired or contaminated, or clothing may be mislabeled or defective. Misleading advertising, overcharging, and failure to disclose important product details are also considered unfair practices. These issues not only cause financial loss but can also create health and safety risks. Recognizing these problems is the first step in asserting your consumer rights.
Legal Remedies for Faulty Products
When sold a defective product, consumers have the right to demand a *repair, replacement, or refund*. The Consumer Affairs Authority (CAA) accepts complaints from the public and investigates claims of defective goods or unfair trade practices. If the complaint is valid, the CAA can direct the seller to provide compensation, issue fines, or take legal action against the business. In addition, consumers may file civil cases for damages if the faulty product caused significant loss or injury.
Steps to Take When Facing a Problem
If you discover a product is faulty, the first step is to *contact the seller directly* and request a solution. Keep the receipt, packaging, and any written communication as proof. If the seller refuses to cooperate, you can escalate the matter by lodging a formal complaint with the Consumer Affairs Authority. The complaint should include details of the purchase, nature of the defect, and evidence. In some cases, mediation or court action may be necessary to resolve the issue. Acting quickly ensures stronger legal protection.
How Lawyers Can Support Consumers
While many complaints can be resolved directly with sellers or through the Consumer Affairs Authority, some cases require professional legal intervention. For instance, if a faulty product caused serious injury, financial loss, or reputational damage, consumers may need to seek compensation through court proceedings. At Wijesinghe Chambers, we represent consumers in negotiations, regulatory complaints, and civil cases, ensuring that their rights are protected and businesses are held accountable.
Practical Tips for Protecting Your Rights
Consumers should always *keep receipts, warranties, and product documentation*. When possible, purchase goods from reputable businesses with clear return policies. Carefully reading labels, checking product certifications, and asking for invoices can reduce risks. Staying informed about your rights and being prepared to act promptly empowers you to handle disputes effectively and avoid being taken advantage of.
Final Thoughts
Faulty products are a common but solvable issue under Sri Lankan law. By knowing your rights, taking the correct steps, and seeking legal assistance when necessary, you can ensure fair treatment and protect yourself from financial or personal harm. At Wijesinghe Chambers, we guide clients through every stage of consumer disputes, helping them achieve practical solutions and legal remedies.